Terms & Conditions

About Us
This web site is owned and operated by Quay West Limited. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Quay West Limited
Parkstone Yacht Club, 
Pearce Avenue,
 BH14 8EH 
United Kingdom

Phone: 01202 732233

Email: info@quaywestmarine.co.uk

VAT number 504271187
Company number: 05229413 

Making A Purchase
Add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order securely.

We accept both Visa and MasterCard but do not accept American Express. We do not charge for any item until it is ready to post. Backordered items are not charged until they are posted. If you do not wish to pay online, you may contact us by phone to complete the transaction.

If you have made a mistake in your order and cannot correct it in the shopping basket, contact us and we will correct it for you.

When you receive an email confirming your order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in case we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We accept card payments.

Shipping And Handling
Delivery Schedule: We aim to deliver your order as quickly as possible. Items in stock are usually despatched next day, we aim to despatch within 3 days.
You must inform us within two working days of expected receipt if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders: If your item is not in stock, we will order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges: For orders made from the UK or the European Union, 17.5% VAT is added. 
For detailed postage costs please review the delivery page.

Credit Card Security
Please phone the shop to make a purchase
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01202 732233 (International +44 01202 732233) or write to us at Parkstone Yacht Club, Pearce Avenue, Poole BH14 8EH United Kingdom


Returns Policy If you are not entirely happy with your purchase, we will exchange or refund in full, excluding carriage, provided that the items are returned within 14 days, unused and in their original condition. Any packaging i.e. Shoe boxes must also be in the same condition as when received.

If you return goods because they were ordered incorrectly or if clothing does not fit, then you will pay the return postage costs. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.

If you return an item because it was faulty when it was delivered, please inform us within 24 hours. We will refund your postage costs for returning it to us. Please check with us before returning any goods as we will only refund the basic postage charge. Packages should be returned with 'proof of sending'.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder

All brand names, product name and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of these.

Registered office
QuayWest Marine and Quay West Chandlers are trading names of Quay West Limited, a company registered in England at Parkstone Yacht Club, Pearce Avenue, Poole BH14 8EH. Company Reg number 5229413.

Vat Reg: GB 504271187.